Airports Company South Africa’s airports have once again been ranked as some of the best in Africa in the annual Airports Council International’s (ACI) 2015 Airport Service Quality (ASQ) Awards.
Upington Airport achieved top honours with 1st place in the Best Airport by Region – Africa (under 2 million passengers per year) category. Cape Town International Airport and King Shaka International Airport tied for 2nd place in the category, Best Airport by Region – Africa for those airports handling over 2 million passengers per year. OR Tambo International Airport was ranked third.
The ASQ Awards are based on over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide during the course of last year. The 2015 results represent the world’s best-in-class airports regarding improvements in the customer experience, appraised by passengers while they are travelling so the experience is fresh in their minds.
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